Labs How to & Troubleshooting (iPad)

Ordering a Lab on the EHR/EMR App

In the EHR/EMR app, you can order a lab test just as you would with the browser. To begin, navigate to a patient's chart and tap on their name. From the dropdown menu, select 'Labs'.

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A list of your previously ordered labs will appear. To send a new lab test, tap on the '+' button in the upper right hand corner of the page.

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Once you tap on '+', a form will appear that allows you to fill out the details of your lab order. Here you will need to enter who to bill, the specimen collection date, any ICD codes, notes, the order provider, your office, and the name of the lab to send to. 

 

On the bottom half of the form, you need to select the test you would like the lab to complete. Tap on this box to search for the test you would like to conduct. You may select multiple tests by selecting the '+' button.

 

After everything is filled out, select 'Submit' to send your lab order. To verify that your lab was sent, you may select 'Lab' from your patient chart to check that the lab you sent is now in that list.

To successfully order a lab, please be sure of the following steps:

1. Patient's insurance info is up to date.
2. Insurance info is populated in the patient's chart.
3. Running the most recent version of iOS and the drchrono app.

If you do ever encounter any issues with labs, we'll need the following to troubleshoot for you: 

-Which specific lab order that was sent that showed the problem (and what description you got back from LabCorp on why they were rejecting it)
-Patient Name, Insurance Info and timestamp of when you attempted to send it (Screenshot via the EHR/iOS device).
 
If you are intending to have the orders billed to the patient's insurance company, then you need to send it as 'Third Party' and include the insurance info.

If you want to bill the patient, LabCorp needs to receive that designation in the PID-18.4 segment.

If LabCorp receives a “T” in PID-18.4, they will attempt to bill third party insurance. If a “C” or “P” is sent they will bill the client or patient.
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