If you encounter a payment that has been posted incorrectly, there is a way to correct it without deleting the entire payment. Although it is possible to completely delete a payment, the best practice is to correct the payment instead so that the historical information will remain should there be a need to research the payment in the future.
To correct a payment, please follow the steps below:
- Navigate to Billing > Patient Payments 2.0. Once the patient is selected, click on the green + Add button.
- Select the appointment and under the Type dropdown, select Correction. The amount will populate as a negative value. Once all fields are entered, click on the blue Add button. The entry will populate as a new line item with correction under the Type field.
If you need to print a receipt for the patient, or for record-keeping purposes, we automatically include a note stating that the entry was a correction.
If you would like to completely delete the payment, please follow the steps included in this guide (Deleting a payment).