When you submit a claim to a patient's primary insurance they might not actually cover the entire visit. If this comes up and the patient does have a secondary insurance you will need to submit it to that insurance company as well. drchrono offers you the option to do that as well. Please follow the below steps to learn how to do this.
1. Hover over the 'Billing' tab and choose "Live Claims Feed".
2. You can either choose a patient from the Live Claims Feed list or you can type their name into the search field and click on 'Update Filter' to the right of the search field.
3. Click on the visit date next to the patients name. This will open up the selected visit date, and allow you to change the billing status.
4. You will then want to change the billing status to "Bill Secondary Insurance" and then click on 'Verify & Save'.