System Requirements for the drchrono EHR
The drchrono EHR works on any Windows or Mac computer with internet access and most iOS devices. In order to use the drchrono EHR, a few minimum requirements must be reached. To see if you meet the minimum requirements, please check the list of supported software and hardware requirements below.
Browser Requirements
The drchrono EHR supports only three browsers: Google Chrome, Mozilla Firefox, and Apple Safari. Browsers used must be up to date to a version that is supported by their respective creators. The following browsers are supported:
- Google Chrome: Version 56.0.2924 or later
- Mozilla Firefox: Version 52.0 or later
- Apple Safari: Version 10.0.3 or later. Only available on macOS 10.12 (Sierra) or later.
Computer Requirements
The drchrono EHR officially supports only two operating systems: Microsoft Windows and Apple Macintosh To use drchrono, your device must be running a supported version of an operating system. Additionally, your device must meet the minimum hardware requirements for running that operating system. The following operating systems are supported:
- Windows: Windows 7 or above
- Macintosh: macOS 10.12 or above
The hardware requirements for each operating system is found here:
- Windows: Windows 7 System Requirements
- Macintosh: macOS 10.12 Sierra Technical Specifications
Mobile Device Requirements
The drchrono EHR comes with several full-functioned mobile applications that are supported by many but not all iOS devices. You can find the list of supported mobile devices here: What versions of iPad and iPhone are supported by drchrono?
The list of drchrono mobile applications available to you are found here:
- drchrono EHR/EMR
- drchrono Patient Check-In
- drchrono Medical Billing & Revenue Cycle Management
- drchrono ICD-10, ICD-9, & HCPCS
- onpatient Patient Portal
Tips on Telehealth Visits
From time to time, there may be issues with the patient video connection. For example if their video connection is not enabled, their screen will appear "blank" and you will be unable to see them. In cases like this, it’s possible that the camera on the patient side is either not set up properly or the browser doesn’t have permission.
Some of our users have found that patients using Chrome or a mobile device works best.
Since we do not have access to the patient's device, some questions to ask to help troubleshoot are:
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Do you have a Webcam on your device?
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Do you have it set up correctly to have video calls?
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Which browser do you use?
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Did you give permission to the browser to access the Camera & Microphone?
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If the patient is using a computer, are they able to join instead on a mobile device? Sometimes a mobile device is easier to join video visits with.