Are my patients getting their reminders?


DrChrono enables you to send reminders to your patients in the form of an email, sms text message, and/or a phone call.  You can see the status of reminders in the appointment window and in the reminder report. 

DrChrono also gives you the ability to create custom reminder profiles that you can easily choose from when creating an appointment, click here to learn how to setup a reminder profile.  You can also set reminders in the appointment window

So what constitutes a successfully sent reminder? 

Phone calls: Our system marks it verified when the receiver picks up and presses 1 when prompted to do so, or a voicemail left. 

SMS Text Messages: Our system marks it verified when the text message is sent to the carrier successfully (text messages to landlines that don't have SMS won't be confirmed.)

Emails: Our system marks it as verified when the receiver clicks on the appointment link. Once the receiver loads the images in their email, we know they viewed it. 


Confirming Reminders in the Appointment Window

1. Go to Schedule Calendar.


2. Open an appointment and select the Appointment tab. 

  • At the bottom of the window there is a Reminders for This Appointment table. You can see when the reminders were delivered, verified and if there were any errors. 
  • If a patient confirms the appointment through a phone call or email reminder their appointment status will automatically update to Confirmed



Confirming Reminders in the Reminder Report

The reminder report is a powerful tool that gives you the ability to see how many reminders have been successfully sent. You are also given the options to search for specific patients and within the time frame of your choosing. This can be useful when a patient says they have not received any reminders. If the report shows that the reminder(s) was successfully sent, you will want to make sure to confirm with your patient that you have their correct contact information. If you choose an email as a reminder please let your patients know to check their spam folder. Some email providers mark these emails as spam, so they never reach the patients actual inbox. 

1. Go to Reports Reminder Report


2.  Once you have navigated to the reminder report you can view the reminders sent, appointment information and status within the date range selected. 

  • Patient Search allows you to search for the reminders for a specific patient. 
  • You can select a date range or click on Day, Week, MonthYear to filter your reminders. 
  • Update Filters will apply your filter changes to the report.
  • Clicking on the SMS_Icon.pngEmail_Icon.png or Phone_Icon.png icons will filter the report to only text, email or phone reminders. 


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