Canceling an Appointment through onpatient

If your patients are using onpatient, they have the option to cancel their upcoming appointments if necessary.

To begin, your patient can reach his/her appointments by selecting the 'Appointments' tab on their onpatient navigation bar.

 

In the appointments page, your patient can view the list of upcoming appointments and select an appointment to view its details. Have your patient select the appointment he/she would like to cancel.

 

On the appointment details page, have your patient select the cancel button. They will receive a warning to confirm if they would like to cancel. After he/she adds a reason for cancellation and hits 'OK', the appointment will be cancelled.

 

Afterwards, you'll receive a notification in your EHR message center.

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