No, but please don’t misunderstand this as a lack of interest or dedication to helping you! We are passionate and committed to helping our users 24 hours a days and 7 days a week.
We know the decision to omit phone support is unusual, but after experimenting with different approaches, we’ve found that starting with our ticketing system enables us to provide the fastest and most accurate responses. We focus on providing fast and high quality responses by email, so you’re always talking to a human that can help first-hand.
If we can't resolve your issue over email quickly, we will set up a time to call you and figure out the issue over the phone.
Please see the following article explaining how to contact our support team.
If you ever need emergency assistance please start here.