Submitting Patient Payments Through drchrono

drchrono now allows you to process patient payments through their credit card. You can do this yourself through the drchrono website or allow the patient to pay through onpatient.

In order to turn this feature on, please contact our support team by submitting a ticket here. 

DRCHONO'S FEES & SET UP PROCESS

If you are interested in using this payment processing feature, drchrono must first turn it on for your practice.  You'll want to reach out to our Sales team (sales@drchrono.com) to discuss pricing for this feature. To have this feature enabled, please contact our support team by submitting a ticket here. 

Once the account is initially set up, a 1 dollar test authorization is applied to the card. This authorization is never converted to a charge, and will disappear from the patient's credit card screen in a few days.

SECURITY

We use Stripe's PCI and Encryption technology to protect your financial information. To read more on Stripe's security, please check out this page. 

DOES THE PATIENT GET CHARGED THE TRANSACTION FEE?

No. The transaction fee that you will see when processing payments does not get charged to the patient. It will not show up on their invoices. These are the fees that are taken out of the original transaction and will vary based on your plan.

HOW LONG UNTIL THE PATIENT PAYMENT SHOWS IN MY BANK ACCOUNT?

Earnings are transferred to your bank account on a 2-day rolling basis

SETTING UP YOUR BANK ACCOUNT

Once you have the feature activated you need to enter your bank account information so that drchrono can deposit the payments directly into your account. If you do not enter your bank account information, this feature will not work.

1. Go to Account > Settings

2. Click on the "Services" tab

3. Enter your Bank Account information

ENTERING A PATIENT'S CREDIT CARD INFORMATION

Now that you've entered your own patient information, you need to enter the patient's credit card information so that you can run the card directly from the drchrono website.

1. Go to the patient's chart

2. Click on the "onpatient Payments" tab

3. To add a credit card, click the green "Add Card" button

4. Enter the Credit Card information of the patient and click "Save Card Details"

PROCESSING PAYMENTS ON THE DRCHRONO WEBPAGE

Once you have both your bank information entered and the patient's credit card information, you can process payments online. If you are missing either piece you will not have the option to process payments.

1. Go to the patient's chart

2. Click on the "onpatient Payments" tab

3. Click the green "Process Payment" button

4. Select the card from the drop down list in the pop up that appears

5. You can manually enter the amount you wish to charge or check the "Charge Full Balance" box to charge the entire unpaid amount. This option is only available

6. A confirmation box will appear for the amount charged and the transaction fees. Click the green "Confirm Payment" button. If you do not click this button the transaction will not be completed!

7. Another box will appear showing the charge was successful. You can either close this box, print the receipt or email the receipt. If you email the receipt it will automatically send an email to the email listed in the patient's demographics page

TRANSACTION HISTORY

Once you've processed a charge through the patient's credit card, a list will appear at the bottom of the page labeled "Transaction History". This will show all credit card transactions for this patient. You can also chose to print or email the receipt from here as well.

 

TRANSACTIONS APPEARING ON YOUR BANK ACCOUNT

Once the transaction has been processed, it will appear on your bank account as either drchrono or Stripe depending on the bank that you use. This will be the same for all payments, regardless of whether the payment goes through from your side or from the patient's onpatient account. 

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