How do I Submit a Support Ticket?

We have made contacting our support team easier than ever.  There are multiple ways to get in touch with us, as well as a "smart search" powered by Inbenta that helps our customers locate any relevant help articles prior to submitting a ticket request.  Here are all of the ways you can get in contact with us:  

1.  Webpage:

Please visit: drchrono.com/help and fill out the pertinent information: 

As you begin typing into the "Subject" field, our smart search will kick in and suggest articles that match what you are searching for as seen here: 

Now you can either access an article to answer your question, or if no articles match what you're looking for, simply click "Submit".  If need be, you also have the option to attach a file to provide a visual of what is going on:

 

2.  Contact Support inside of drchrono (webpage) 

Step 1: Please click on the "? Support" icon located on the lower left hand side of the page: 

Now you'll be redirected to a pop up window as shown here: 

Here you are able to either read the corresponding help article, or if none match what you're looking for, click "Submit a Ticket".  If you choose to submit a ticket, you'll be directed to this page: 

3.  Contact Support via the iPad

 

Step 1: Please click on the three horizontal bars located on the upper right corner of the screen: 

Step 2: Please click on "Help": 

You will be redirected here: 

 Here you have the ability to search for an existing article that will troubleshoot your question.  If nothing suits what you're looking for, simply click "Contact Us" to create a support ticket and we will respond as quickly as possible.  

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