Using the Real Time Eligibility (RTE) Tool

Using the Real-Time Eligibility Tool

The drchrono EHR allows you to see what benefits your patient's insurance plan covers before you administer treatment.

To access the Real-Time Eligibility tool, you first need to open a patient's chart (Patients > Patient List > Chart ID or search directly for your patient's name). 


In your patient's chart, select the 'Demographics' tab in the left-hand navigation pane.


In the 'Demographics' section, select the 'Eligibility' tab to view your patient's eligibility page.



Checking Services Covered

To check services covered, search for a service then select to check eligibility from either primary or secondary insurance.


Once you select a service and select either the 'Primary Eligibility' or 'Secondary Eligibility' buttons, your patient's coverage details will appear below. Here you can view all the plan's coverage details with respect to the service you have selected.




Prescription Benefits

The drchrono EHR also allows you to check your patient's insurance for prescription benefits. Prescription benefits can only be updated every 72 hours. To check prescription benefits, select the 'Check Prescription Benefit' button.


Once you select 'Check Prescription Benefit', click on 'Benefit Summary' to view the coverage information summary for prescriptions.

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