Troubleshooting Browser Issues

Supported Browsers

Some browser issues may be caused by the browser itself. For optimal viewing and security we recommend that you keep your browser up to date. You’ll find a list of the latest browsers at Browse Happy.

We recommend that you use any of the latest versions of browsers on Browse Happy for optimal performance.

A note about Internet Explorer: Due to browser incompatibility, drchrono does not support the IE browser.

Force Refresh

A force refresh or reload will cause the browser to re-check with the web server to make sure it has the latest copy of the web page you are viewing. Here are keyboard shortcuts for force refreshing your browser:

  • Windows: Ctrl + F5
  • Mac/Apple: Apple + R or Cmd + R
  • Linux: F5

Clearing Your Browser Cache

If you are experiencing problems displaying drchrono pages, clearing the browser cache is a good first step to try to resolve the issue.

Each time you access a web page, your web browser stores a temporary copy of the files needed to display the web page to you. Those temporary files are called the browser cache. If your cache is not updating properly or if it’s stuck, you could be viewing an older version of some of the supporting files that run drchrono. If you clear the cache, this will force your browser to fetch all of the files for a website again, so you will see the most recent version of the page.

Instructions for clearing your browser cache will be different for each browser and version.

Note: It is also possible for your Internet Service Provider to create a cache at the network level. This means that instead of viewing the drchrono.com web servers for some files, the ISP has created a cache to store files on their network to try to reduce bandwidth costs and also to make loading some web pages faster. If a network-side cache is causing you trouble, you most likely just need to wait for it to clear out on its own. And in a situation where you can’t reach your drchrono.com website via browser, you can confirm it’s caused by your ISP by checking the drchrono status for all users.

Clearing drchrono Cookies

Most sites require the use of browser cookies in order for our site to work properly. If you have trouble with some sections of your site, you may wish to check to make sure you have cookies enabled.

If you can’t clear out your username/password from showing up in the browser when you try to log in, you may need to clear your drchrono.com-specific cookies. Generally, unless you have privacy concerns, we would not recommend that you clear all browser cookies, as that will affect your experience using other websites.

Make sure that cookies from third parties are allowed.

Third party cookies are allowed by default on all supported browsers. If you experience problems staying logged in to drchrono, please check your browser settings to make sure you allow third party cookies. For more information on enabling cookies, please select your current web browser:

 

More Troubleshooting

If you are still having trouble, here are a few more things you can try:

  • Make sure drchrono.com is not blocked by your browser. This also applies to your firewall or anti-virus software settings if you have any.
  • Try an alternate browser. If it works, then the issue is with the browser settings. Look for troubleshooting tips on your browser’s support documentation.
  • Try an alternate computer in the same location. If another computer works, then the issue is computer settings on the first one.
  • Try an alternate location that has a different Internet Service Provider. If it works, the issue is with your local network.
  • This webpage is for atlassian but it has some great troubleshooting questions
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