When you send an OnPatient invite, your patient has 7 days to accept your invitation to connect. If your invite times out and your patient cannot connect with you via OnPatient, you'll need to resend the invite.
To begin, navigate to your patient's chart and select OnPatient Access on the left-hand navigation menu. Within the OnPatient Access page, you'll see the OnPatient status for your patient.
If your patient does not have OnPatient enabled, you'll see an additional section that will inform you that your patient cannot use OnPatient, for example if they are missing an email address
To invite a patient to OnPatient, you need their email and either the patient's social security number or their date of birth and phone number.
If you satisfy all the requirements, click on the Enable Patient Access button in the upper right-hand corner and you will be able to see your access history updated with a Pending... status. When your patient accepts your OnPatient invite, you'll be informed of the patient's access history. If you need to resend an invitation, click Revoke Invite and then Enable Patient Access again.