Why is Emdeon rejecting the claim for “Service line COB” information?


You will receive this rejection when you submit the claim to the secondary insurance and when the primary insurance payment details posted is not correct or complete.


In the screenshot here, the billed amount is $150.00 but if you sum the adjustment, insurance payment and the patient responsibility the amount is only $120.00. Since the charge amount is not matching with the primary insurance payment posting details, Emdeon rejected the claim as “SERVICE LINE COB AMOUNTS FOR EACH PAYER MUST EQUAL LINE ITEM CHARGE AMOUNT”.


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