All insurance payments will be sent to the provider, they will not be sent to DrChrono. The manner in which you receive them (paper check or EFT (electronic funds transfer) will depend on how you have it set up with each payer.
- Changing from Paper checks to EFT
If you are receiving paper checks now and want to switch to EFT, you will need to contact each individual payer. Some have forms to fill out while others will set it up via electronic request. Please refer to the payer's website for additional information and the next steps. Each payer is different but will provide specific instructions.
For patient payments processed via Square through your DrChrono account, they will come to you however you have it set up with Square.
For patient payments that are a check as a result of a paper statement, will go to whatever address you have designated. For more information regarding patient statements, please refer to https://support.drchrono.com/hc/en-us/articles/200039269?.