FAQ: drchrono Lab Integrations, Health Gorilla, LabCorp, and Quest Diagnostics

Q: What labs can I use with drchrono?

A: The drchrono EHR integrates with three third party organizations that you may use for your labs: LabCorp, Quest Diagnostics, and Health Gorilla. LabCorp and Quest Diagnostics directly provide clinical laboratory services while Health Gorilla integrates with a nationwide network of labs that you may use. To find more information on our laboratory integrations, view our guide here.


Q: Do you have my local lab, how can I check?
A: We currently support 9,000+ diagnostic labs and 35,000+ radiology centers through our
partnership with Health Gorilla’s Secure Clinical Network. You can check their vendor catalog.
If you don’t see your lab, email sales@drchrono.com or call (844) 569-8628 for further
assistance.


Q: How do I send lab orders from drchrono using the Health Gorilla Integration?
A: From your drchrono homepage, go to your patient list, select patient chart, and at the bottom left you will find the “Health Gorilla” Third Party App. From there, you can place a new lab order and view the results for your patient.
Set up your Health Gorilla integration in these few simple steps.


Q: What is the process of adding my lab to the drchrono network?
A: If you are a current customer of drchrono (Hippocrates, Apollo or Apollo Plus), fill out our lab
integration request form and let us take care of the rest. You will get a notification once your lab
is connected.
If you are not a current drchrono customer, contact drchrono via email at sales@drchrono.com
to get started.


Q: Will I be able to see previous lab results or even results from tests I have not ordered?
A: Yes, you will avoid duplicate lab tests and have the information at your fingertips. If your
patient has taken a lab test through Health Gorilla’s Secure Clinical Network, you will be able to
see the results and timestamp within drchrono’s platform.


Q: What is a bi-directional lab interface in an EHR?
A: A bidirectional laboratory interface allows the clinician to order a lab investigation and receive
the results directly within their electronic health record (EHR) platform.


Q: My lab only provides a unidirectional interface. Will you work with them?
A: Yes, through the Health Gorilla integration, we are able to facilitate both unidirectional and
bidirectional interfaces.


Q: My lab only has a fax machine. How do I send lab requests and receive lab orders?
A: We allow your local lab to keep its work flow and to continue using a fax line. Although, we
encourage labs to update their software, we understand the need for patient and practice
convenience.
Using Health Gorilla’s technology, you can directly send lab orders and receive results in the
patient file in drchrono’s EHR. The order is then converted into a fax and is received by the lab
as a fax. Then when the lab results are ready, the lab faxes the results and the fax is turned into
a PDF and is automatically filed into the patient’s file.


Q: What is the structure of the data that you receive?
A: Most labs are able to integrate with Health Gorilla’s API and Health Gorilla will convert most
information into an HL7 format. This comes in as structured data allowing you to run reports.
If your lab only has a fax machine for sending results, per HIPAA, Health Gorilla delivers the
information as unstructured data (PDF) and only reads the metadata associated with the fax to
route the information to the patient file.

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