FAQ: drchrono Lab Integrations, Health Gorilla, LabCorp, and Quest Diagnostics

Q: What labs can I use with drchrono?

A: The drchrono EHR integrates with three third party organizations that you may use for your labs: LabCorp, Quest Diagnostics, and Health Gorilla. LabCorp and Quest Diagnostics directly provide clinical laboratory services while Health Gorilla integrates with a nationwide network of labs that you may use. To find more information on our laboratory integrations, view our guide here.


Q: Do you have my local lab, how can I check?
A: We currently support 9,000+ diagnostic labs and 35,000+ radiology centers through our partnership with Health Gorilla’s Secure Clinical Network. You can check their vendor catalog. If you don’t see your lab, email sales@drchrono.com or call  (844) 569-8628 for further assistance.


Q: How do I send lab orders from drchrono using the Health Gorilla Integration?
A: From your drchrono homepage, go to your patient list, select patient chart, and at the bottom left you will find the “Health Gorilla” Third Party App. From there, you can place a new lab order and view the results for your patient.
Set up your Health Gorilla integration in these few simple steps.


Q: What is the process of adding my lab to the drchrono network?
A: If you are a current customer of drchrono (Hippocrates, Apollo or Apollo Plus), fill out our lab integration request form and let us take care of the rest. You will get a notification once your lab is connected.
If you are not a current drchrono customer, contact drchrono via email at sales@drchrono.com to get started.


Q: Will I be able to see previous lab results or even results from tests I have not ordered?
A: Yes, you will avoid duplicate lab tests and have the information at your fingertips. If your patient has taken a lab test through Health Gorilla’s Secure Clinical Network, you will be able to see the results and timestamp within drchrono’s platform.


Q: What is a bi-directional lab interface in an EHR?
A: A bidirectional laboratory interface allows the clinician to order a lab investigation and receive the results directly within their electronic health record (EHR) platform.


Q: My lab only provides a unidirectional interface. Will you work with them?
A: Yes, through the Health Gorilla integration, we are able to facilitate both unidirectional and bidirectional interfaces.


Q: My lab only has a fax machine. How do I send lab orders and receive lab results?
A: We allow your local lab to keep its workflow and to continue using a fax line. Although we encourage labs to update their software, we understand the need for patient and practice convenience. Using Health Gorilla’s technology, you can directly send lab orders from the patient chart in drchrono’s EHR. The order is then converted into a fax and is received by the lab as a fax. When the lab results are ready, the lab faxes the results and the fax is turned into a PDF that is automatically received in the drchrono message center as an e-fax. The PDF will need to be manually associated with the patient that the results belong to and can then be found in the Documents section of the patient's chart.


Q: What is the structure of the data that you receive?
A: Most labs are able to integrate with Health Gorilla’s API and Health Gorilla will convert most information into an HL7 format. LabCorp and Quest also communicate via HL7 with drchrono. HL7 clinical data is structured data meaning the lab, Health Gorilla and drchrono can communicate electronically to read the data in the file. The lab results will automatically associate with the patient that they belong to and can be found in the Lab Orders section of the patient chart. A notification is received in the Lab Results folder of the message center.

If your lab only has a fax machine for sending results and is not able to send results electronically via HL7 structured data, Health Gorilla delivers the information as unstructured data (PDF) and only reads the metadata associated with the fax to route the information to your drchrono message center as an e-fax. The PDF will need to be manually associated with the patient that the results belong to and can then be found in the Documents section of the patient's chart.

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