How to submit claims to the tertiary insurance and post payments?


   At the present time, there is no direct option to bill the claim electronically to a tertiary insurance.  The 2 options to bill to a tertiary insurance are:

  • You can update the information in the secondary insurance section with the tertiary information and bill as a secondary to the tertiary payer.
  • Drop the claim to paper and bill through postal mail.



    For payments from tertiary payers, the system will post any ERAs as a secondary payment.  Likewise, if you need to post a manual payment, the system will only show the first 2 insurance payers as options.  The recommendation is to select [0] N/A as the payer and add comments to the billing note section to identify the source of the payment.





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