Sending Messages to Your Patient

Introduction

When your patient is signed up with onpatient, you have the ability to send messages in a secure and HIPAA compliant fashion. Email is not a HIPAA compliant channel to share confidential patient information so when you do need to share details regarding your patient's health, the message center is the best way to share sensitive information. Your messages will be viewable in the onpatient portal where the patient may send a response or download any attachments you may have sent in the message.

 

Navigation

To send a message to your patient, you'll need to reach the drchrono EHR communications page. To reach the communications page, you need to first open your patient's chart.

 

At your patient's chart, select the 'Communication' tab on the left hand navigation bar.

 

Sending Attachments

At the communications page, make sure you are on the 'Messages' tab. On the messages tab, you'll see a blue 'Send Message' button. Click on this button to open up a new message.

Fill out the remainder of the message and select 'Send Message'. Your patient will receive an email notification that they have a new message from you.

 

In their onpatient portal, an indicator will appear that notifies the patient that they have a new message. When they visit their messaging center, they will be able to view your message and send you a reply.

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