How to enter 'NONE' to be displayed in block 11 of HCFA form

Most of the insurances do not require the box 11 to display as "NONE" and you may come across this scenario specifically with Medicare insurance. To update this information, please follow the steps outlined below:

1. Hover over "Billing" and select "Live Claims Feed":

2. Search for the patient in the "Patient" field and click on the patient name which will access the demographics screen:

3. In the demographics screen, click on "Insurances" tab > select "Primary insurance" or "Secondary insurance" depending on the insurance that you want to update. Enter "NONE" in the "Insurance group number" field > Save Demographics:


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