Most insurances do not require the box 11 (Insured's policy group or FECA number) to display the word "NONE". However, you may come across this scenario specifically with Medicare. To update this information, please follow the steps outlined below:
1. Hover over Billing and select Live Claims Feed:
2. Search for the patient in the Patient field and click on the patient name which will access the demographics screen:
3. In the demographics screen, click on Insurances tab > select Primary insurance or Secondary Insurance depending on the insurance that you want to update. Enter NONE in the Insurance group number field and click Save Demographics. This will allow the word NONE to appear in box 11 on the HCFA 1500 form.