onpatient FAQ: Why can't my patients select a provider to schedule an appointment?

Introduction

If your patient tries to schedule an appointment through onpatient and one or more providers are greyed out and cannot be selected, this indicates that your offices do not have online scheduling enabled. To allow your patients to schedule appointments through their patient portal, you need to enable online scheduling for that office. 

 

Enabling Online Scheduling

To enable online scheduling, go to your drchrono EHR at https://drchrono.com/. Within drchrono, mouse over 'Account' and select 'Offices'.

 

When you hit 'Offices', you'll be brought to your office manager. Here, you can see a list of your offices.

 

Hit the 'Edit' button to the right of the office you wish to show in onpatient. This will take you to the office editor.

 

In the office editor, select the 'Online Schedule' tab. The online scheduling tab allows you to select what hours are available for your patients to schedule online. You can enable or disable online scheduling with the 'Show this office information online' and 'Allow Online Scheduling' check boxes. Upon checking the 'Allow Online Scheduling' check box, a time selection box will appear for you to select all time periods to allow online scheduling.

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