If your patients are not receiving statements via OnPatient, you may not have enabled the setting for onpatient statements. If you enable the setting for OnPatient statements, each time you send a statement in the statements page of the DrChrono EHR, a copy of the statement will be delivered to OnPatient.
Enabling OnPatient Statements
1. Go to Account > OnPatient Settings.
Click on the Communication tab. Check the Automatically send patient statements to OnPatient box. Click Update OnPatient Settings to save your changes.