OnPatient FAQ: Why can't my patients see statements in onpatient?

If your patients are not receiving statements via OnPatient, you may not have enabled the setting for onpatient statements. If you enable the setting for OnPatient statements, each time you send a statement in the statements page of the DrChrono EHR, a copy of the statement will be delivered to OnPatient.

 

Enabling OnPatient Statements

1. Go to Account > OnPatient Settings

Account_Onpatient_Settings.png

Click on the Communication tab. Check the Automatically send patient statements to OnPatient box.  Click Update OnPatient Settings to save your changes. 

 

Onpatient_Settings_Automatically_Send_Statements.png

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