How to fix the claim filing indicator?

If the claim is rejected by payer for "SBR-09 Subscriber Information, the first occurrence of claim filing indicator must be BL OR ZZ" , then we need to select the “Insurance Plan Type” as Blue Cross Blue Shield.

Please follow the steps outlined below to select the “Insurance Plan Type”:

  1. Hover the cursor on “patients” tab > click on “Patient List”.

2. Select the patient > system will take you to the patient demographics.

3. Click on Insurance tab> click “Primary Insurance” > choose “Insurance Plan Type” as Blue Cross Blue Shield from the drop down > save demographics.




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