If the claim is rejected by payer for "SBR-09 Subscriber Information, the first occurrence of claim filing indicator must be BL OR ZZ" , then we need to select the “Insurance Plan Type” as Blue Cross Blue Shield.
Please follow the steps outlined below to select the “Insurance Plan Type”:
Hover the cursor on “patients” tab > click on “Patient List”.
2. Select the patient > system will take you to the patient demographics.
3. Click on Insurance tab> click “Primary Insurance” > choose “Insurance Plan Type” as Blue Cross Blue Shield from the drop down > save demographics.