If you have a patient who has multiple insurances, one of those payers could deny your claim by asking for the claim filing indicator. This indicator will identify the payer as the primary or secondary.
If the claim is rejected by the payer for "SBR-09 Subscriber Information, the first occurrence of claim filing indicator must be BL OR ZZ", then we need to select the Insurance Plan Type as Blue Cross Blue Shield (for example) in order to satisfy the error and have the claim processed.
Please follow the steps outlined below to select the Insurance Plan Type:
Navigate to Patients > and Patient List
2. Select the patient > system will take you to the patient demographics.
3. Click on the Insurance tab> select Primary Insurance. Choose Insurance Plan Type as Blue Cross Blue Shield from the drop-down > Save Demographics.