What do I do if my patient's insurance authorization is pending?

Pending Authorizations: Number of Visits/End Date Not Received

If your patient's pre-authorization has not yet been processed but you would like to enter the pre-authorization into your patient's chart, you may encounter an error message if you do not yet know the end date or the number of visits the patient is approved for.

 

In order to save your pre-authorization, you will need to select the 'Pending' checkbox, indicating that the authorization is still pending. When you select the 'Pending' checkbox, you will notice that your patient's authorization listed as 'Pending' in their list of authorizations. 

A pending authorization indicates that the pre-authorization does not to apply to claims and is only used for your records. 

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