Communicating with Your Biller
Through the RCM Tasks page, you can directly communicate with your biller about a task that was issued to the practice through the use of a billing status.
When your biller assigns you a task, the task could appear in 2 task panes: Pending Info Practice or Coding Clarification.
- Pending Info Practice: Each will include a note as to what type of assistance/information is needed. Appointments in this status usually are related to patient demographics and/or insurance.
- Coding Clarification: Lists claims that need coding-related information or clarity in order to proceed. (applicable to those plans where DrChrono is coding from the clinical note). Please note coding related items could require additional documentation or an amendment to be added to the clinical note.
You can go into each appointment by clicking on View Claim on the right side of each appointment listed.
This will take you to the appointment details screen (also known as Live Claims Feed) where you can see the details and the question asked by the biller/coder. You can type an answer into this box and click on the blue +. The information you add will then be visible to the billing team. This is also a spot where you can ask a question related to the appointment.
After entering your message, please make sure to change the billing status to Attention to Biller and click Verify & Save. This will place the claim back in the biller's workflow. They will receive the appointment, see your note/question and be able to respond or take the next appropriate action.