An Introduction to RCM Tasks
The RCM Tasks page is a page designed to help you keep on top of tasks necessary for our RCM team to submit and follow-up on claims. This feature is available only to Apollo Plus customers (Revenue Cycle Management) users. To access the RCM tasks page, click on the '$' icon in your navigation bar.
With RCM Tasks, you can view a list of patient charts that need action done. The RCM Tasks page is separated into four separate sections: Charts Not Signed, Write-Off Requests, Chart Related Tasks, and Patient Info Related Tasks.
These four sections have the following functions:
- Charts Not Signed: Displays all of the charts that were not signed and locked. Provides quick access to problematic charts.
- Write-off Requests: Allows billers to request write-off approval from you.
- Chart Related: Quick access to charts with chart problems such as those related to diagnoses, CPT codes, modifiers, documentation, and any additional information required.
- Patient Info Related: Lists all requests related to patient information related topics: Eligibility, pre-coverage, post-coverage, coordination of benefits, non-covered charges, returned patient statements, etc.