Due to the Norton Symantec yearly token expiration, you'll notice an error message that says "Authentication Code is Incorrect" when attempting to prescribe a controlled substance. If you encounter this error message while trying to prescribe a controlled substance, please submit a support ticket HERE to have the EPCS feature reset. Once the ticket has been submitted a support agent will reach out to inform you that you can proceed with the following steps.
NOTE: It is imperative that these steps are followed EXACTLY as listed. Any deviation in the order will result in failed registration.
Step 1: Please uninstall and then reinstall the VIP Access Application on your mobile device.
Step 2: Login to your drchrono account via desktop, navigate to "Account," click on Account Settings" and then the "eRx Info" tab.
Step 3: Please click the orange "Register to use EPCS" button.
This will prompt you to enter a six-digit code. DO NOT ENTER THE CODE FROM YOUR VIP ACCESS APP. Please select the drop-down, "Choose a Different Method," and select "Receive by Voice call" or "Receive by SMS." Once your option is selected and the code has been received, enter the code and select "Verify."
Step 4: Once the code has been verified it will take you back to the eRx info tab screen. Select the orange Norton Secure Login Settings button.
Step 5: Select "Add a New Method." Choose "VIP Security Token" as your secondary method. Enter the Credential ID (alphanumeric e.g. SYMC12345678) and the six-digit code from the VIP Access App and select "NEXT."
Step 6: Find the VIP Access app (under the heading: Secondary Method) with the Credential ID with today's date listed below it and select "Make Default."
Step 7: Delete any previous VIP Access app(s) under Secondary Method. Select Done.
Step 8: Please move forward with prescribing a controlled substance: How to Prescribe Controlled Substances