Adding or Changing a Device for Multi-Factor Authentication with ID.me

After you have had your identity verified through ID.me and been approved in DrChrono, you can send electronic prescriptions for controlled substances (EPCS).  With ID.me there are two ways you can preform multi-factor authentication (MFA) to send prescriptions: a push notification or code generator

Under Account Account Settings > eRx Info you can see which option of 2-factor authentication (2FA/MFA) is set up for your account.  You can set up both types but only one can be used as primary device.

1. To set up a new device, you will need to complete the process in your ID.me account or from DrChrono you can click on the link that says Update MFA Device

ID.me_Update_MFA_Device.png2. Once you have logged into ID.me, click on Sign In & Security

ID.Me_Sign_In_and_Security_Device_Change.png

 

3. You will then be prompted to sign in using a multi-factor authentication (MFA) method which involves 3 steps. 

ID.me_Sign_in_and_Security_steps_1_3.png

 

4. Next, if you need to add a new device (for example, if you purchased a new phone), you can click the trash can (Id.Me_trash_can_icon.png) icon to delete the old device. 

Id.me_Sign_in_security_device_MFA_selectV_2.png

Click Set Up, to connect a new or additional (MFA) device. 

ID.Me_Set_Up_Device.png

 

5. Next you will need to secure your account with a text message, email or with a barcode (QR code) key. 

Id.Me_Device_Add_Secure_.png

 

With the text message, you will need to enter the code generated by the link sent to you.  

Screen_Shot_2020-11-05_at_2.26.36_PM.png

 

If you choose the QR code, you will need to click on the (ID.Me_Plus_Icon.png) icon to scan the code from the authenticator app. 

Plus_to_scan_QR_code.png

 

6. Once the device has been added, you will need to return to DrChrono, and go to Account Account Settings > eRx Info.  Click Select as the Primary Device, next to the device you would like to use as your primary method of 2-factor authentication (2FA/MFA) is set up for your account.

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Please see ID.me's support article for more information. 

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