A very important piece to setting up your account with DrChrono is establishing EDI (claims) and ERA (electronic EOBs) connections with your payers through clearinghouse TriZetto. Here is how that process works -
- Within 2-4 business days from your kickoff call with your Implementation Specialist, you will be contacted directly by a representative from TriZetto.
- They will schedule a call with you to review their STEM (Strategic Enrollment Manager) portal.
- Once you are set up with a user name and password, you can enter all of your EDI and ERA requests for all of the payers you will be submitting claims to and receiving ERAs from. If a particular payer requires enrollment for real-time eligibility checks, you will also be able to submit that request through the STEM portal.
- Within the STEM portal, you will receive any additional documents required by the payer as well as being able to see, in real-time, the status of your requests. The representative from TriZetto will remain in contact with you until all of your requests have been successfully processed by each payer.