DrChrono recently updated and improved our integration with Surescripts which brings enhancements to the refill request process. For more specific information, see our articles on refill requests for eRx and EPCS.
The new workflow includes more patient details like recent appointment information and height, weight (height and weight data entry is required for pediatric patients). You can also click on the View Patient Info button. For eRx, you can adjust refills and approve the prescription.
If you choose to replace the prescription, you can complete the process within the message. Previously, you would be taken to the patient's chart to complete the prescription.
For controlled substances, when you replace with a new prescription, you can complete the request in the message without having to navigate to the patient chart. The Total Fills box will appear instead of refills. It will default to 1 for level 1 and 2 controlled substances.
Once you select Ready to Sign and Send Prescription, you will be prompted to complete
You will be prompted to validate the prescription with two-factor authentication. Enter the your DrChrono password, the code sent to your device and click Sign & Send Prescription.
Once the prescription is sent the refill request message will be archived.
Pharmacies can also send follow-up refill requests.
DrChrono's updated integration with Surescripts also uses the NDC code to match prescriptions to reduce duplicate medications in the patient's medication list.
When a prescribed drug's name does not match the name of a dispensed drug in a RxRenewal message:
1. an 'Approve'/'Approve with changes' response will update the respective medication in active medications
2. a 'Replace' response using the same NDC code will update the respective medication in active medications (sig, amount, unit)