Can I communicate with my doctor using OnPatient? – DrChrono Customer Success

Many patients have the ability to communicate with their healthcare providers using OnPatient. If your healthcare provider has made this option available for their practice, you will be able to access this communication channel as follows.

Web

Log into OnPatient and click Messages at the top of the screen.

If communication with your healthcare provider is available via OnPatient for your healthcare provider's practice group, you will see a Send Message option on the upper right side of the screen as pictured below. To send a message, click Send Message.

Note: If communicating with your provider via OnPatient using the Messages feature is not available to you we recommend that you reach out directly to your healthcare provider via telephone or fax to communicate as appropriate.

Enter the contents of the message you wish to send, including the name of the healthcare provider you wish to send the message to (in the To drop-down list). Lastly, click Send Message.

iPhone

1. Log into OnPatient.

2. Tap Messages at the bottom of the screen.

3. Tap the Pencil/Paper() icon in the upper right corner of the screen to begin your message.

4. In the To field, select a healthcare provider from the dropdown list and enter the contents of the message you wish to send. When finished composing your message, tap Done in the upper right corner of the screen and then Send.

Note: As described above, if communicating with your provider via OnPatient using the Messages feature is not available to you, we recommend that you reach out directly to your healthcare provider via telephone or fax to communicate as appropriate.

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