DrChrono Payments

When setting up your account to process credit card payments utilizing DrChrono Payments, you will need to set which merchant id the payments will be processed under. With DrChrono Payments, you can set the Merchant ID for the entire practice o...

When you first set up your DrChrono Payments account, you may see the error message "There was an error retrieving DrChrono Payments merchant account." You will see this error message until the enrollment with DrChrono Payments is complete a...

With DrChrono Payments, you can save patient credit card information without processing a payment, all from the patient's demographic section. While in a patient's chart, navigate to the demographics section and select the onpatient Payments...

DrChrono has added additional functionality to the onpatient Payments tab under the patient demographic section. The section will now allow you to process patient payments via DrChrono Payments from the tab, as well as store credit card informat...

Credit card funding times depend on a couple of factors. It largely depends on the day and time the transaction is entered and authorized and the speed of your bank in depositing the funds into your account. The transaction cycle is comprise...

The BBPOS Chipper 3XBT reader connects to your Apple iOS devices via Bluetooth to process credit card payments. It is compatible with DrChrono Payments and allows for chip, tap, and swipe payment functions. The DrChrono Payments feature...

While processing payments with DrChrono Payments, you may come across one of the following failure or decline codes. Here is a listing of common codes, what they mean, and what the suggested next step should be. Credit Card Decline Code...

If you need to reverse a patient credit card payment processed through DrChrono Payments, there are two ways to do it. If you are reversing a credit card payment that was processed the same day , you have the option to Void the payment....

Setting up your DrChrono Payment account is easy and can be done through your DrChrono account. The first thing you will need to do is reach out to accountmanager@drchrono.com and let them know you would like to utilize DrChrono Paymen...

Purchasing readers to process payments through DrChrono Payments is easy. The hardware store will show you the options so you can make a selection that works best for your practice. Orders typically ship within 3-5 busi...

DrChrono is happy to offer your practice a simple, efficient, and convenient way to collect patient payments. After you set up your account with DrChrono Payments, you are ready to process a payment. Navigate to Billing > Patient Pa...

When your patient arrives for their appointment, you can easily collect and process their copay or other payment directly from the appointment/calendar. All patient data listed in this article is sample data. This is not a real pers...

You can process patient payments on the go by utilizing your iPad. Log into your DrChrono account       2. Pull up the patient's appointment, scroll down, and click on Add under the Billing Details section.      3...

Here is a step-by-step guide to processing patient payments on the web. ...

Here is a step-by-step guide to processing a patient payment from the appointment window. ...

Check out this video to learn about our Live Claims Feed, where all your claims live and can be reviewed and worked with just a few clicks. ...

DrChrono Payments makes it easy to issue refunds to your patient directly from your DrChrono account. Any refunds must be processed through the web, not on a mobile device. Navigate to Billing > Patient Payments > Payments tab ...

Once you set up and accept payments through DrChrono Payments, you can designate it as the processor for all patients who submit payments via their OnPatient account. Navigate to Account > Provider Settings > Patient Payments  ...

Many practices choose to keep separate Merchant IDs for different providers or offices.  An additional Merchant ID can be added directly to your DrChrono account. Navigate to Account > Provider Settings > Patient Payments tab Scroll down...