When a patient is signed up and connected to your practice with OnPatient, you have the ability to send secure messages to your patient directly. Your messages will be viewable in their OnPatient portal where the patient may directly message you, respond to your messages or download any attachments you may have sent in the message.
There are two paths you can take to send a patient message:
Sending a Message from the Chart
1. To send a message to your patient open their chart and go to the Communications section.
2. Click the Send Message button.
3. Enter a subject, compose your message, add any attachments (if necessary), and click Send Message.
Note: The max file size for an attachment is 100MB.
Sending a Message from the Message Center
1. Navigate to the message center by clicking on the (
) icon.
2. Click on Patient Messages on the left. Then click Send Message.
3. Click on the Recently Seen Patient's name or Search for a Patient.
4. Enter a subject, compose your message, add any attachments (if necessary), and click Send Message.
Note: The max file size for an attachment is 100MB.
Messaging for the Patient
1. The patient will receive a notification that they have a message from their provider.
2. In OnPatient under Messages, patients can view messages or send a message to their provider.
3. Once in a message, patients can click Reply to respond to the message from their provider.