If you have a patient with multiple insurances, one of those payers could deny your claim asking for the claim filing indicator. This indicator will identify the payer as the primary or secondary insurance.
If the claim is rejected by the payer for "SBR-09 Subscriber Information, the first occurrence of claim filing indicator must be BL OR ZZ", then we need to select the Insurance Plan Type as Blue Cross Blue Shield (for example) to satisfy the error and have the claim accepted for processing.
By selecting the insurance plan type in the patient's account, DrChrono will attach the correct claim filing indicator to the 837P (professional) and 837I (institutional) EDI claim files.
Please follow the steps outlined below to select the Insurance Plan Type:
-
Navigate to Patients > and Patient List
2. Select the patient > system will take you to the patient demographics.
3. Select the Insurance tab> select Primary Insurance.
4. Choose Insurance Plan Type as Blue Cross Blue Shield from the drop-down> Save Demographics.
