Update
Change Healthcare Cyber Attack News
Statement mailing is currently a service managed exclusively through CHC and has been unavailable since the CHC cyber-attack.
- Temporary Solution for Statement Mailing: Help is on the way as DrChrono has found a temporary solution for managing paper statement mailing and is in the process of integrating with a new vendor. We understand the impact on our customers and are working hard to implement this service as soon as possible. We will provide notifications once the connection is established.
- Discarded Statement Files: Any statement files sent to CHC during the outage will be discarded and will not be sent once the CHC platform is restored. This prevents multiple and potentially inaccurate statements from being sent to patients as CHC comes back online.
- Waiting for Restoration: We are encouraging customers to wait for statement functionality to be restored through either our new vendor or the CHC platform, whichever happens first. Once statement processing is available, updated, and accurate statements can be generated and transmitted. Customers will not be charged for any unprocessed statements sent to CHC.
- Manual Statement Processing: In the meantime, manually printing and mailing statements from your practice is always an option. For assistance with this function, please refer to Sending Patient Statementsor create a support ticket for assistance.
What's new
Billing and Payments
| Summary | Description |
| Separate section for CPT, HCPCS & Custom codes | CPT & HCPCS codes and Custom codes are now separated in separate sections in the Clinical Note and Billing tab in the appointment pop up. |
Clinical
| Summary | Description | Knowledge Base Article |
| Improved Pharmacy Search | The pharmacy search function has been enhanced to allow users to search by: Street Address
Partial and combination data
Phone number
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| Immunization entries update | The data entered in Step 1. tab of the immunization steps will be automatically saved. |
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| Group vaccine submissions ( Iron Bridge - Immunization Registries) | The selected vaccines will appear as a group when chosen on the Select Vaccine screen. However, the list of included vaccines will only appear after clicking the Save button, when hovering over the Save & Sync to Registry button.
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How to use the Iron Bridge Integration (Immunization Registries Partner) |
Practice Management
| Summary | Description | Knowledge Base Article |
Update reminder processor to have a lower limit for scheduled_time
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Added a lower time bound and restructured the query to be more efficient. | |
| SAML SSO Enhancements
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As part of the enhancements for SAML SSO, we have added a new SAML SSO Dashboard for our customers to view and approve SSO requests for their organization. This new dashboard can be accessed with the SAML SSO Admin Dashboard permission enabled. We have also added an option for a practice group to request their practice to participate in force SSO, which would require their users to log in via SSO exclusively. If you want to set up force SSO for your entire practice group, please enter a ticket here so our team can assist. | Utilizing the New SSO Dashboard |
API
| Summary | Description |
Enable write access for supervising_provider + billing_provider for api/appointments (v3) |
Allows the ability to write to Note: This change only impacts V3 of the API. |
Enable write access for supervising_provider + billing_provider for api/appointments (v4) |
Allows the ability to write to Note: This change only impacts V4 of the API. |
| New API resource for transactions | Implemented a new API resource for |
| Unable to update appointment vitals | When updating vitals/custom vitals through the API, it will correctly reflect now via API and UI. Prior to this resolution, updating vitals/custom vitals through the API did not reflect via API and UI. |
Resolutions
Product Area |
Summary | Description |
| Improved multiple vaccine submission workflow (Iron Bridge -Immunization Registries) | The update makes it easier to identify if vaccines are grouped together for submission based on whether the vaccine was: 1. not previously sent to the state registry before (saved locally). 2. administered after the Vaccine Threshold Date. |
How to use the Iron Bridge Integration (Immunization Registries Partner) |
| State entry fix (patient demographics) | The "Added State" in patient demographics will be correctly displayed in the address section of the patient chart header. | |
| Timeout issue rendering PDF in clinical note |
Users will be able to generate a preview of the clinical note PDF without any issues. | |
| Iron Bridge -Immunization Registries | The submission of vaccine information will not encounter any errors if a race option is chosen. |
Coming soon
| Summary | Description | Knowledge Base Article |
| Optional Custom Session Timeout | We are excited to inform you about an upcoming optional feature that is intended to enhance security and support PCI compliance. This feature allows you to customize session timeouts according to your security preferences. Starting on April 25, 2024, you can configure your session timeout from 30 to 15 minutes, in line with the industry's best practices. | Custom Session Timeout |