If you're on a paid plan, you can submit a ticket for assistance.
If you're still in implementation be sure to check with your implementation specialist.
You can also check with your account manager.
You can use a basic CSV (comma-separated value) file with custom category information.
There must be a header row that defines what data is in each column. All fields are required.
The header fields should cover columns A - J. They are split out for easier viewing.
