DrChrono support chat | Contact Support | Mobile app support
DrChrono support chat
Meet your AI-powered support assistant—designed to get you answers faster and make getting help easier than ever. Available 24/7, this chat functionality provides instant guidance, helps you create support cases anytime, and seamlessly connects you with a live agent when needed.
Contact Support
- 24/7 chat with our AI-powered support chat for immediate, AI-trained answers around the clock. No waiting and no tickets required for common questions.
- Web: Select Help in the footer.
- Mobile app: Tap Account > Help > Live Agent Chat.
- Live chat: Support specialists are available Monday–Friday, 8:00 AM–6:00 PM ET. Fast responses, no wait.
- EverHealth Self-Service Portal: Submit cases 24/7
- Phone support: (844) 569-8628 – Reach Support specialists Monday–Friday, 8:00 AM–6:00 PM ET.
Live chat support is unavailable on payment processing screens. Go to a different screen or page to use live chat support.
Have your Support PIN ready when you call our Support team.
Mobile app support
- To access Support features within the DrChrono mobile app, tap Account > Help.
- Do one of the following:
- Create a case: Tap Contact Us
- Go to our knowledge base: Tap Knowledge Base
- Chat live with a our support chat or a live Support agent: Tap Live Agent Chat
