DrChrono knowledge base
Our comprehensive knowledge base is always available and answers many common questions and issues.
Access the knowledge base
To access the knowledge base, do one of the following:
- Go to support.drchrono.com.
- Open the knowledge base widget.
- In DrChrono, select Help > Knowledge Base.
Open the knowledge base widget
- In DrChrono, select Knowledge Base in the footer.
The Knowledge Base widget opens on the right side.
- Search for articles in the widget or select Open in full site to go to the knowledge base.
Contact Support
Support regular business hours
Monday to Friday from 8:00 AM to 8:00 PM ET
Live chat support business hours
Monday to Friday from 9:00 AM to 6:00 PM ET
Live phone support business hours
Monday to Friday from 8:30 AM to 5:00 PM ET (closed for lunch from 12:00 PM to 1:00 PM ET)
If a live agent cannot assist you, create a case or log in to the DrChrono application to chat live with a support agent.
Create a case from the Submit a Request page
- Go to the Submit a Request page and fill out the form.
- Select Next to go to the next form section.
- Optional: Upload files to the support case.
- Select Submit.
Create a case from the knowledge base
- Do one of the following:
- Go to support.drchrono.com.
- In DrChrono, select Help > Knowledge Base
- Select Contact Us in the upper right corner of the page.
The support case form opens in a new tab.
- Continue with the steps in Create a case from the Submit a Request page.
Live chat support
Our live chat support is available on every page of the DrChrono application during the live chat hours.
- To open the chat widget, select the blue chat icon
on the bottom right corner of the page. - Fill out the form and then select Start Conversation.
on the bottom right corner of the page.Select Billing or Clinical for the department so our Support team can quickly address your chat.
Our digital assistant, Dr. C, joins the conversation.
- You can transfer to a Support representative, submit a case, go to the knowledge base, or end the chat.
A Support representative may have to investigate or escalate the issue. If necessary, the representative will transition your chat into a case and follow up with you on the next steps.
The chat widget is always available; however, you can create a case during non-chat hours for the Support team to address during regular business hours.
If chat volumes are too high, chat support is temporarily disabled. You can still create a case from within the knowledge base or call us at 650-988-5379 during live phone support hours.
For complex issues or to speak with a Support representative directly, call 650-988-5379 during live phone hours.
Have your Support PIN ready when you call our Support team.
If you contact Support via voicemail during or after business hours, leave us a message with the following information:
- Your name
- Your email address
- Name of your practice or company
Mobile application support
- To access Support features within the DrChrono mobile application, tap More > Account Settings.
- Tap Help on the left pane.
- You can create a case by tapping Contact Us, go to our knowledge base by tapping Knowledge Base, or chat live with a representative by tapping Live Agent Chat.
