Once you have had your identity verified through ID.me and been approved in DrChrono, you can send electronic prescriptions for controlled substances (EPCS). With ID.me there are two ways you can perform multi-factor authentication (MFA) to send prescriptions: a push notification or a code generator.
Under Account > Provider Settings > eRx Info you can see which option of 2-factor authentication (2FA/MFA) is set up for your account. You can set up both types, but only one can be used as the primary device. For further information on adding or changing devices, please see our resources and ID.me's support information.
Push Notification
1. Navigate to the patient chart and go to the Send eRx section.
2. Enter the prescription information. By default, the refills will be 0. The effective date must be the current date or a date in the future. When finished, click Preview Prescription.
3. Review the prescription and click Ready to Sign the, Send Prescription.
4. Enter your DrChrono Password and click Sign & Send Prescription.
5. On your ID.me application, a request will be sent. Tap Yes to approve. In DrChrono, the prescription will load and send.
6. The controlled substance prescription will send. You can see the status in Reports > Outgoing Prescriptions.
Code Generator
1. Select Generate 2FA Key as the primary device under Account > Provider Settings > eRx Info.
2. Navigate to the patient chart and go to the Send eRx section.
3. Enter the prescription information and click Preview Prescription.
4. Review the prescription and click Ready to Sign then Send Prescription.
5. Enter your DrChrono Password and the 6 Digit Authentication Code generated from the ID.me Authenticator app. and click Sign & Send Prescription.
6. The controlled substance prescription will send. You can see the status in Reports > Outgoing Prescriptions.