What's new
Clinical and Regulatory
| Summary | Description | Knowledge Base Article |
|---|---|---|
Updated notification text to notify user of unsaved form field changes | You receive a notification prompting you to wait until all field changes have been saved before going to another tab or form in the clinical note. This notification alerts you to unsaved changes and emphasizes the potential for data loss if you choose to leave the current page. |
Resolutions
| Product Area | Summary | Description | Knowledge Base Article |
|---|---|---|---|
| Clinical and Regulatory | Incorrect patient allergy interaction for supply/device/medication | The drug allergy detection warning previously showed inaccuracies related to a patient’s active allergies when prescribing medication from the send eRx screen. Warnings are now only triggered only when there is a confirmed drug-allergy match. |
|
| Clinical and Regulatory | Providers unable to deny certain eRx refill requests | We fixed an issue where providers could not deny certain eRx refill requests. Providers can now deny the eRx refill requests and include the denial reason. |
|
| Payments and RCM | Good faith estimate address correction | We fixed an issue where an incorrect address was printed on the Patient Cost Estimator. The default office set for the provider now shows. | Good Faith Estimate Tool Overview |
| Payments and RCM | Diagnosis pointer order | We fixed an issue involving the incorrect diagnosis pointer order on appointments when billing profiles are used. The diagnosis pointers now does not change position when a billing profile is triggered. | |
| Practice Management | Missing patient chart ID in patient's demographics | When you create a patient, the application should automatically generate and save a chart ID. We have received reports that this is not the case in some instances and that some patients did not have a chart ID associated with them. We fixed this issue by reordering the way a new patient is saved so the record does not save before generating the chart ID. | |
| Practice Management | Inaccurate Message Center notification count | We fixed an issue where Message Center notifications showed an incorrect count. We identified an issue with the way the system cached when the provider settings were updated, which affected the notification count. We added a measure that clears the cache any time the provider settings are updated, ensuring a correct notification count. | |
| Practice Management | Fax pending message does not appear when faxing documents from patient chart | We fixed an issue where when you tried to fax documents from the patient chart, the fax pending message that usually redirected you to the Message Center did not appear. The fax pending message now appears after a fax has been generated. | |
| Practice Management | LineItemTransaction API timed out for some users | We fixed an issue where the api/transactions timed out for some users. The API now responds with a successful status code (200 or 302). | |
| Practice Management | Appointments did not update to the new time zone | We fixed an issue where when a practice set up appointments and then updated their time zone to a different time zone, the appointments in the calendar remained in the original time zone. Now when you change time zones, the appointments update to the new time zone. |
Announcements
Surescripts — Upcoming change affecting unsafe sigs
Surescripts has notified DrChrono of an upcoming change, to be implemented on October 3, 2024, to reduce the number of unsafe sigs sent to pharmacies. This change will affect less than 0.009% of new prescriptions (NewRx messages). Surescripts will return NewRx messages containing predefined sigtext strings to the provider as a transaction rejected error asking the sender to update the sig and resend the e-prescription. The pharmacy will not receive the prescription until it is resent.
The best practice is to double-check your electronic prescriptions for completeness to confirm the pharmacy can safely process the prescription before sending the NewRx message. For more information, read the Surescripts FAQ document.
Examples of sigs affected by this change
Exclusion: Controlled substances and meds without NDCs (most supplies or compounds)
Surescripts excluded controlled substances because it could potentially be harder for the clinical teams to resend the prescriptions.
| Criteria for SigReturn | Description | Examples |
|---|---|---|
| Incomplete sigtext strings | Composed solely of one character or only special characters | 1
--- . |
| Missing several essential sig elements such as dose, route, or frequency | oral
once IM n/a po | |
| Conflicting sigtext strings | Contain one or more instructions that conflict and require pharmacy clarification | Take 1 capsule by mouth twice a day once daily |
Coming Soon
Chromium renderer
DrChrono is implementing a gradual rollout plan for a new Chromium renderer, which affects your previewing, signing, locking, and unlocking clinical notes. The rollout of this feature is scheduled to take place between September 26 and October 2.
This update will address the following errors:
- Server Error Occurred - Bad Gateway
- Internal Server Error
- Unknown Error Occurred
- Something Went Wrong
- PDF Generation Timeout
When this feature is available, these errors are expected to decrease significantly. There will also be a slight font and line spacing adjustment within the rendered PDF of clinical notes using Chromium (see screen captures below).
Legacy renderer (Pisa)
New renderer (Chromium)
