If you receive the error message on a claim that states "Missing Information: Ordering Provider office: zip code is missing", there is a simple fix.
- Make sure when entering a referring or ordering provider in the patient's chart, demographics tab, that their address is listed on 2 separate lines. Example: 123 Main Street
- Anytown, MD 12345
2. If the address is listed all on one line, the system will reject with the error message "Ordering Provider Office: address is missing".
