If your patients are not receiving patient statements via OnPatient, you may not have enabled the setting for onpatient statements. If the setting is enabled, each time you send a statement on the statements page of the DrChrono EHR, a copy of the statement will be delivered to their OnPatient account.
Enabling OnPatient Statements
- Go to Account > OnPatient Settings.
- Click on the Communication tab. Check the Automatically send patient statements to OnPatient box. Click Update OnPatient Settings to save your changes.
