Text-to-Pay: Refunding a payment

If you need to refund a patient's payment:

1. Navigate to Billing > Patient Payments.
   
   
   
2. Locate the patient's chart and the payment that needs to be refunded.  
3. On the right side of the screen, you will see a button labeled Refund.
   
   
4. After you process the refund, you will see the refund listed with a negative amount.