DrChrono and lab codes
Our lab system pulls test codes directly from the general Quest Diagnostics and Labcorp compendiums. Under some circumstances, we also set up custom codes for Labcorp customers. Two main possibilities can cause your tests not to show up in the DrChrono lab test dropdown:
- Quest or Labcorp have recently conducted a conversion in your area and the test code has changed
- Your custom tests weren't received, processed, or due to an error between the lab and DrChrono
Your tests showed up earlier but now they don't
This problem could have a couple of reasons. One could be if Quest Diagnostics or Labcorp undergoes a conversion in your area. This means some Quest and Labcorp business units were changed to meet their respective organizational needs. What it means for you is that older test codes may have been phased out and replaced with new ones. Other reasons could include the phasing out of tests or the inability to procure reagents needed to perform certain testing. Contact your Quest or Labcorp representative to find out about your specific test. Information regarding their testing menu can also be found on each of their websites.
You have missing tests that were always missing
Create a support case so our Support team can investigate this for you.