Has a patient ever asked, "How much is this testing going to cost?" when you recommend lab testing? Quest Diagnostics has added a lab testing pricing estimation tool to help you answer this question.
https://patient.questdiagnostics.com/estimate
How does this work?
- On their website, they provide an option to download a document that lists the most commonly ordered lab tests, along with their price.
- If the testing requested is not listed, patients can call 1-800-758-5016 Monday - Thursday 8:30 am - 5 pm and Friday 8:30 am - 4 pm EST for assistance. The exact service code(s) from the test order will be required to provide pricing information.
Benefits of pricing transparency
For patients:
- Patients are made aware that their sample/samples will be processed by Quest Diagnostics.
- It allows the patient to be more engaged with their lab testing.
- Shows the patient an estimate of their out-of-pocket costs prior to testing, so there are no surprises later.
For providers:
- Increased patient awareness of testing requested and by whom it is being performed.
- Price transparency so they are informed of any potential out-of-pocket costs.
If the patient has questions about the price that is listed or what their insurance will cover, they should reach out to their insurance carrier to discuss.