While processing payments with DrChrono Payments, you may come across one of the following failure or decline codes. Here is a listing of common codes, what they mean, and what the suggested next step should be.
Credit Card Decline Codes
Failure Codes
The failure codes below are when the credit card issuer declines an attempted transaction. The reasons below will help you understand the reason why. The patient/cardholder should reach out to the issuer of the card to resolve the issue.
Some declines will have a short description that will alert you to the problem. They include:
DECLINE
This is a general decline message. Do not attempt the transaction again until you’ve spoken with your customers and they have either resolved with their card or they provide a different form of payment.
DECLINE-CV2 FAIL
This is typically an error with the CVV2 code entered for the card. Double-check the entry and try the transaction again. If it fails a second time, ask your customer for a different form of payment.
DECLINE-TRY LATER
This is a soft decline message. Wait a bit and try the transaction again. If you continue to see this message, ask your customer for a different form of payment.
INVALID DATA
There is an error in the transaction data. Double-check the card number and expiration date and try again. If you continue to see this message, contact support for assistance.
INVLD ACCT
The card number entered is invalid. Double-check the number, make corrections, and try again.
INVLD EXP DATE
The expiration date entered does not match the one on record for the credit card. Correct the entry and try the transaction again.
INVLD MERCH ID
There is an error with your account configuration. Please contact support for assistance.
MUST BALANCE NOW
There is an error with your account configuration. Please contact support for assistance.
PIC UP
There is fraudulent activity associated with the card.
TRAN NOT ALLOWED
Either your merchant account or your customer’s credit card account is not configured for the type of transaction you are attempting to process. Please contact us for assistance.