How to fix the claims rejected for "SERVICE UNIT COUNT OR ANESTHESIA MINUTES" ?

If your claim is rejected for Service Unit Count (OR) Anesthesia Minutes, there is a simple and easy fix.


  1. Hover over Billing and select Live Claims Feed 
  2. Search for the patient and select their date of service.

  3. Once in the billing detail screen, scroll down to the CPT section.
  4. The Units (Qty/Min) can be entered on the row as shown below.  Enter the Units (Qty/Min) as 1:00 (or as needed).

  5. Press Verify and Save. The claim can then be resubmitted to the payer.