Change DrChrono Account Email Addresses

Change your email address as a provider | Change a provider's or staff member's email addresses as a practice administrator | Change your email address as a staff member

Providers can update their DrChrono email address in Account Settings. Practice administrators can update staff members' email addresses in Staff Members, while staff members can update their own email addresses in Staff Account Information. New email addresses must use a domain approved by your practice group. The Audit Log tracks every time you update your email address. 

The DrChrono Support team may update a user’s email address in exceptional cases when the user cannot access the system to complete the steps below. In these situations, you must create a support case.

Change your email address as a provider

1. Select Account > Account Settings.
2. Select Change Email.

3. Enter your new email address.
4. Select Send Verification Link.

5. You'll receive an email from no-reply@drchrono.com at the original email address to ensure the change is intended and was initiated by the user in control of the email address.
   
6. Select Verify Immediately in the email.
   A web page opens and shows a successful email verification message. For further validation that the change was made, log in to DrChrono again to see the change reflected in Account Settings.

Change a provider's or staff member's email addresses as a practice administrator

1. Select Account > Staff Members >  Providers or Staff tab.
2. Select Edit (for a specific provider or staff member).

3. Select Change Email.

4. Continue from step 3 in the provider procedure.

Change your email address as a staff member

1. Select Account > Staff Account Information.
2. Select Change Email.

3. Continue from step 3 in the provider procedure.