Change DrChrono Account Email Addresses

Change your email address as a provider | Change staff members' email addresses as a practice administrator | Change your email address as a staff member

Providers can update their DrChrono email address in Account Settings. Practice administrators can update staff members' email addresses in Staff Members, while staff members can update their own email addresses in Staff Account Information. New email addresses must use a domain approved by your practice group. The Audit Log tracks every time you update your email address. 

It is also possible for the DrChrono Support Team to change a user's email in unique circumstances when a user is unable to access the system to perform the steps below. In this event, a support ticket will need to be created.

Change your email address as a provider

1. Select Account > Provider Settings (Account Settings).
2. Select Change Email.

3. Enter your new email address.
4. Select Send Verification Link.

5. An email from no-reply@drchrono.com will be received at the original email address to ensure the change is intended and was initiated by the user in control of the email address.
   
6. Select the 'Verify Immediately' button within the received email.
   A web page opens and shows a successful email verification message.
   For further validation, the change was made, log in to DrChrono once again, and see the change reflected within the Provider Settings page.

Change staff members' email addresses as a practice administrator

1. Select Account > Staff Members > Staff tab.
2. Select Edit (for a specific staff member).

3. Select Change Email.

4. Continue from step 3 in the provider procedure.

Change your email address as a staff member

1. Select Account > Staff Account Information.
2. Select Change Email.

3. Continue from step 3 in the provider procedure.