Change a provider's email address | Change a staff member's email address
You can update provider email addresses in Account Settings and staff email addresses on the General Management Staff page.
New email addresses must use a domain approved by your practice group. All email address changes are recorded in the Audit Log.
DrChrono Support can update a user’s email address if the user cannot access the system. To request this, submit a support case.
Change a provider's email address
- Select Account > Account Settings.
- Select Change Email.
An email is sent to both your old and new email addresses to confirm that the change was requested and authorized by the owner of the current email address.
Email change request to the old email address
If you no longer have access to the old email address, another verification email will be sent in two hours to the new address.
Email change confirmation to the new email address
- Select Verify Immediately in the email sent to the old address OR select the email verification link sent to the new email address. The verification link is only valid for 72 hours.
A web page opens where you must confirm the email change.
- Select Confirm Email Change.
You receive a successful email verification message.
An email notification is sent to both your old and new email addresses to confirm your email address has been changed.
Change a staff member's email address
The Enable email update setting is turned on by default on the Staff page, allowing staff to update their email addresses.
- Select Account > Practice Management > General Management > Staff.
- Select View for a specific staff member.
- Select Edit to open the Update Staff drawer.
- Select Change Email to open the Change Email window.
- Enter the new email address and select Send Verification.
An email is sent to both your old and new email addresses to confirm that the change was requested and authorized by the owner of the current email address.
- Continue the email change process in the provider procedure (after step 3).