Providers can change their DrChrono account email address in Account Settings. Practice administrators can change staff members' email addresses in Staff Members. Staff members can change their email addresses in Staff Account Information. The new email address can be any domain your practice group approves. The Audit Log tracks every time you update your email address.
Create a support case to turn this feature off (ask for the Enable email update checkbox to be cleared) or allow new email domains.
Change your email address as a provider
- Select Account > Provider Settings.
- Select Change Email.
- Select the verification link in the email.
A web page opens and shows a successful email verification message.
If you are set up for single sign-on (SSO), you must change the email address associated with your identity provider. Learn how to request SSO for your account.
Change staff members' email addresses as a practice administrator
- Select Account > Staff Members.
- Select Edit.
- Select Change Email.
- Continue from step 3 in the provider procedure.
Change your email address as a staff member
- Select Account > Staff Account Information.
- Select Change Email.
- Continue from step 3 in the provider procedure.