How to identify claims that were billed but not paid

1. Hover your cursor over the Billing tab and select Live Claims Feed from the drop-down menu.

2. Press the drop-down arrow aligned with Claim St and select the following statuses:

  • In Process at Clearinghouse
  • In Process at Payer
  • Payer Acknowledged
  • Coordination of Benefits
  • Rejected
  • ERA Denied
  • Missing Information


3. After making the selections, press Update Filter. You

4. To export this report, select Export file. The report will be generated in your message center.

6.  Once generated, you can open the file in MS Excel.  From MS Excel, you have various options including seeing the number and/or dollar value of claims that have been billed to the payer but not yet paid.