UB04 Box 2 - How Do I Use an Alternative Pay to Address on an institutional claim?

If you want to add an alternative pay-to-address or lockbox (P.O. Box) address in box 2 on the UB04 Form, follow the steps outlined below:

1. Hover your cursor on the Account tab and select Offices.


2. Click on the Edit button corresponding to the office for which you want to edit the address.

3. Click on the Billing tab.


4. Scroll down to the Institutional Medical Billing section and check the option Use alternate pay to address in Hospital Claim.


5. After entering the address, click on Save.

The address which you entered here will appear in box 2 on the UB04 form.